PRIVACY POLICY

Introduction

Restup (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

Our Commitment to Privacy

We are committed to protecting the privacy of all individuals who interact with us. In Australia, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we comply with those obligations.

What Data We Collect

We collect the personal information we need to run our business and serve you, including:

• Contact Data — name, email address, phone number and delivery/billing addresses.
• Transaction Data — details about products you purchase, payments, refunds and order history.
• Technical Data — IP address, browser type and version, device information, operating system and other technology used to access our website.
• Usage Data — information about how you browse and use our website, products and services.
• Marketing and Communications Data — your preferences in receiving marketing from us and your communication preferences.

How We Collect Your Data

We collect personal information directly from you when you:

• Place an order on our website;
• Create an account or join our waitlist;
• Contact us via email, social media or our contact form;
• Subscribe to marketing communications; or
• Interact with our website, advertisements or social media pages.

We also collect Technical Data and Usage Data automatically when you browse our site using cookies, server logs and similar technologies.

Why We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To perform the contract we are about to enter into or have entered into with you.
• To process and deliver your orders, including managing payments and refunds.
• To manage our relationship with you, including notifying you about changes to our terms or privacy policy.
• To administer and protect our business and this website.
• To deliver relevant website content and advertisements to you.
• To improve our website, products, services, marketing and customer relationships.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

We use cookies to remember your preferences, understand how you use our site, and improve your experience. We also use third-party analytics and advertising tools, including:

• Meta (Facebook/Instagram) — for advertising, analytics and measurement;
• TikTok — for advertising, analytics and measurement; and
• Shopify — to power our online store and checkout.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Direct Marketing

We may use your Contact, Technical, Usage and Marketing and Communications Data to form a view on what products, services and offers may be relevant to you.

You can opt out of receiving marketing communications from us at any time by clicking the “unsubscribe” link in any marketing email we send you, or by contacting us at support@restupofficial.com.

Disclosure of Personal Information

We may share your personal information with:

• Shopify — to process orders, payments and store data;
• Payment processors — to handle secure payment transactions;
• Delivery and logistics providers — to ship your orders;
• Marketing and analytics providers — including Meta and TikTok, to deliver and measure advertising; and
• Professional advisers — such as lawyers, accountants and insurers, where necessary.

Overseas Disclosure

Some of the third parties we disclose personal information to, including Shopify, Meta and TikTok, may store or process data outside Australia, including in the United States, Canada, Ireland and Singapore. By using our website and providing your personal information, you consent to this overseas disclosure.

Where overseas disclosure occurs, we take reasonable steps to ensure the overseas recipient does not breach the APPs, unless an exception applies under the Privacy Act 1988 (Cth).

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your personal information, we will securely delete or de-identify it.

Your Rights

Under the Privacy Act 1988 (Cth), you have the right to request access to and correction of your personal information. You may also ask us to delete your personal information where it is no longer needed.

To exercise any of these rights, please contact us at support@restupofficial.com. We will respond to your request within a reasonable period.

Notifiable Data Breaches

We take data security seriously. In the unlikely event of a data breach that is likely to result in serious harm to you, we will comply with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth). This means we will notify affected individuals and the OAIC as required by law.

Complaints

If you believe we have breached the APPs or mishandled your personal information, please contact us at support@restupofficial.com. We will investigate and respond to your complaint promptly.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are under 16, please do not provide any personal information through our website. If we learn we have collected personal information from a child under 16, we will delete that information as soon as possible.

Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this page periodically.

Contact Us

If you have any questions about this Privacy Policy, please contact us at support@restupofficial.com.